KRIPA Ltd.

At KRIPA Ltd., we value our clients and strive to deliver your items with care, speed, and efficiency. This Return & Refund Policy explains the conditions under which returns, refunds, or redeliveries may be processed for items shipped or errands executed through our services.

1. Eligibility for Returns

Returns are only accepted if:

 – The wrong item was delivered due to KRIPA’s error.

 – The item was damaged in transit under KRIPA’s direct custody.

 – The sender or recipient reports a service error within 48 hours of delivery.

Items shipped internationally may be subject to additional customs, duties, and third-party return restrictions.

2. Non-Returnable Items

 – Perishable goods (e.g., food, flowers).

 – Personal or intimate items (e.g., hygiene products).

 – Custom-made or personalized items.

 – Goods restricted or prohibited by law.

3. Return Process

 – The client must notify KRIPA Ltd. within 48 hours of delivery with proof (photo/video evidence where applicable).

 – Upon verification, KRIPA will:

   • Arrange collection of the item (if within operational areas).

   • Or guide the client on how to return the item through approved channels.

4. Refunds

 – Full Refunds: Granted if KRIPA is directly responsible for loss, damage, or incorrect delivery.

 – Partial Refunds: May apply if delays or issues occurred due to factors beyond KRIPA’s control but where KRIPA can accept partial responsibility.

 – No Refunds: If issues arise from:

   • Incorrect information provided by the client (wrong address, recipient unavailable, etc.).

   • Customs seizure, natural disasters, or other force majeure events.

Refunds are processed within 7–14 business days after approval, via the original payment method.

5. Redelivery Policy

 – If delivery fails due to incorrect addresses, recipient unavailability, or refusal to accept the item:

   • The client may request redelivery at an additional cost.

   • Unclaimed items after 7 days will be returned to the sender at the sender’s cost.

6. Liability Limitations

 – KRIPA Ltd.’s liability for lost or damaged goods is limited to the declared value of the item, or the maximum insurance coverage purchased by the client.

 – KRIPA is not liable for delays caused by third-party carriers, customs, or force majeure.

7. Customer Support

For return requests, refund claims, or inquiries, please contact:

support@kripaltd.com

+2349163997000

Note: By using KRIPA Ltd.’s services, you agree to this Return & Refund Policy. KRIPA reserves the right to amend this policy at any time to improve service standards.